PRIVACY POLICY

This Privacy Policy (this “Policy”) is provided by FileTickets.Ca (“we” or “us” or “our”). When you, a user of the website (the “Site”) access or use the Site, we collect some personal and non-personal information from you. Some of this information is collected automatically when you access the Site while other information is submitted by you willingly. This Policy further describes our practices regarding how we process this information, including the method of collection, use, disclosures, and security methods.

By using the Site and the services provided through it, you agree to the processing of your personal information as described in this Policy. If you do not agree with the way we process your information, you are not permitted to use the Site.

  1. Information We Collect about you
  2. When you use the Site, we collect some categories of information from you, which are personal and non-personal information. These categories of information can be collected through the following means:

    1. Personal Information through Registration: This is personal information that you willingly submit when you request a trial date through the Site. Personal information is any information collected that can be used to directly identify a user. The personal information that you submit via registration include, your First and Last Names, Email Address, Phone Number, Ticket information including all date on the Certificate, Full Address and Country/location.
    2. Non-Personal Information: When users download and access the Site, we obtain some non-personal information, which our programmed software collects automatically. Non-personal information is information that cannot be used to directly identify a user. The non-personal information we collect include IP Address (Internet Protocol Address), ISP (Internet Service Provider), Device Type and OS (Operating System), and Cookie information (defined below).
    3. Information you consent to: On some occasions, we may ask for your consent to obtain some information stored on your device such as your SIM contact lists, their phone number, and email address. We can only gain access to this kind of information if you consent to it by granting the Site permission whenever applicable.
  3. How We use the Information Collected
  4. We do not collect information about you unless we need them to provide the Site. The different categories of information collected may be used for the following purposes:

    1. The personal information we collect such as your name, email address, and phone number is used to identify who you are; to respond to your request, File documents with the Provincial Court, or contact you whenever we need to; and to provide you the Site effectively and efficiently.
    2. The non-personal information we collect such as IP Address, Device OS, Browser Type, ISP, and location are used to track some activities about you which, in turn, helps us to improve some features; conduct business analysis; identify your interests; tailor adverts to you; enforce our Terms and Conditions; and comply with applicable laws.
  5. How We share Information
  6. The information we hold about you will only be disclosed or shared under the following circumstances:

    1. Third Party Service Providers: Third Party Service Providers (“Service Providers”) are third party contractors, companies, or individuals that perform some tasks on our behalf. Each Service Provider may need access to some of your information to carry out the individual task we have hired them to do. However, the information we disclose to Service providers are used solely to perform the task each Service Provider is hired for. They do not have our permission to do otherwise as they are mandated to sign a confidentiality agreement.
    2. Compulsion of Law: We may disclose your personal information if we believe such disclosure is appropriate such as to investigate, prevent, or take necessary action against any form of illegal activities such as fraud and other wrongful acts; To protect and ensure the our safety and other users; to enforce our Terms and Conditions and other agreements established by us; To comply with applicable laws; To respond to a subpoena, court order, or other similar investigative summonses by law enforcement; To establish our legal rights; and To secure against legal claims.
    3. Business Transfers: Business transfers implies circumstances such as a business or asset sale, merger, acquisition, or consolidation between us and another entity. Should any of these circumstances occur, we will not have any option but to disclose information with us. Under a business transfer disclosure, this Policy or the privacy policy of the merging, acquiring, or consolidating company will govern the collection of your information.
  7. Cookies and Other Tracking Technologies
  8. When you access the Site, we try to ensure your access is meaningful and smooth. This is why we send cookies to your device automatically to track some activities about you. Among other uses, we send cookies to accelerate your use of the Site, to identify you when you revisit the Site, and know your preferences, behaviors, and interests so as to send adverts that we believe matches your interest.

    The types of cookies we use are session and persistence cookies. A session cookie only lasts for a session of the Site use and expires when you close the Site. The persistent cookie, on the other hand, lasts much longer and is used to improve your user experience.

    Although we are responsible for most of the cookies sent to your device, there are other cookies that are being set by Service Providers who carry out activities on our behalf.

    You have the right to deactivate cookies that are set to your device by going through your device settings. However, note that when you block cookies from being sent to your device, some parts of the Site may not function as they should. You take liability for any malfunction of the Site due to your blocking of cookies.

  9. Security of Information
  10. We recognize the value of the personal information you share with us; therefore, we take great measures in ensuring it is safe and secure from third party access and theft. We use the current technologies and physical measures to safeguard any information we collect. We do not share or disclose your information unless it is as discussed under section 3 above. However, you are aware that no matter how current and strong the security measures employed is, it is not a 100% guarantee that the information will be safe. We therefore, cannot guarantee you that only persons authorized to access your information will access or use it. You hereby release us of all liability claims arising from loss of information due to theft.

    Although we have the obligation to keep your personal information as safe as possible, you also have the responsibility of keeping your login details confidential. Please, endeavor to notify us via the email address below if you sense a third-party attempt login to your account.

  11. Marketing
  12. When you submit your email address to us during registration, you automatically grant us the right to send you messages such as offers, updates, promotions, and adverts which we believe may interest you (collectively, “Marketing Emails”). We will continue to send you these Marketing Emails for as long as you use the Site and you do not show any interest to opt-out of receiving them. However, you may opt-out of Marketing Emails by clicking on the “unsubscribe” link/button in any Marketing Email from us. Please, note that opting-out of Marketing Emails may not include important notices such as updates, changes, and modifications to this Policy, our Terms and Conditions, and a portion of the Site or services.

  13. User Content
  14. We provide certain areas on the Site where users can upload or post content such as images, texts, comments, etc. (collectively, “User Content”). You acknowledge that some of the User Contents uploaded to the Site is public and any personal information attached to such User Content can be obtained by other users and search engine users. We advise all users to be cautious of the kind of personal information they attach to their User Contents. We will not be held liable for any loss or damage that emanates from your negligence in connection to the foregoing.

  15. Rights of Users
  16. You have the below rights over the information we collect about you as a user of the Site:

    1. Right to Termination: You may request for the termination and deletion of your user account and content at any time. You may exercise this right by sending us an email at info@filetickets.ca.
    2. Right to Modification: You may modify the personal information we hold about you at any time. To exercise this right, you may also send us an email at info@filetickets.ca.
  17. Changes and Updates
  18. We reserve the right, at any time, to modify, update, or change a portion of this Policy as new developments arise. Any modification to this Policy shall commence when the Effective Date above changes. Notices regarding modifications may be communicated to you via your email address (at our discretion). We advise you to frequently revise this Policy in order to watch out for possible modifications. By your continued use of the Site after any modification to this Policy, you consent to our privacy practices.
  19. Children Policy
  20. The Site is not designed for people who are below the age of majority. We do not knowingly accept personal information from users who are below 18 years of age (or 16 in some locations). By using the Site, you represent to us that you have attained the legal age of majority in your location.

  21. Third-Party Contents
  22. The Site may occasionally contain adverts and other content from third party companies (“Adverts”). The contents of these Adverts have not been checked by us and therefore we cannot guarantee that they are accurate and complete, or that the privacy practices of these companies are up to standard. We advise you to read the privacy practices of any company’s Advert available on the Site. You hereby release us of all claims, losses, and damages arising as a result of the Adverts you accessed via the Site.

  23. Contact Information
  24. If you have any questions or complaints regarding this Policy, reach out to us via Info@filetickets.ca.

Last Updated: 23rd October, 2020